Account Coordinator

The Account Coordinator position at Radical is best described as a “conductor.” Our ACs lead and guide the everyday activities of our clients. The AC’s primary responsibility is client satisfaction and proper communication of client goals, projects, and expectations back to other team members at the agency. It is in this way that the AC is the conduit between the agency and the client. While it is not expected of the AC to complete every task that a client needs, it is the expectation that they will channel those requests and ensure that the work is done properly and to completion using internal and external agency resources.

This is a salaried position with a range of $35,000 to $45,000, depending on experience.

Key Job Duties:

  • Arranging meetings and liaising with clients to understand their needs and business goals
  • Quality control of all work that is submitted to clients
  • Disclosing campaign details to the client and all team internal agency members
  • Monitoring all stages of campaigns, content shoots, and all client projects to guarantee that they run smoothly
  • Writing status reports throughout the duration of the project to keep clients and peers updated
  • Ensuring that the project stays within the allocated budget
  • Administration tasks that will help to keep campaigns well-managed and organized
  • Offering creative ideas to the account manager to develop exciting campaigns and encourage clients to understand the importance of creativity throughout projects
  • Understanding the client business, key competitors, and continuous research in the client’s category
Key Skills Required:
  • Excellent oral and written communication skills
  • First-class organizational skills
  • A pro-active approach to creative projects
  • Experience working as part of a team
  • A keen eye for detail and an understanding of budget restraints
  • Full awareness of creative processes and techniques – including digital platforms
  • Understanding of the website development process – understands the key steps for guiding the development team and clients
  • Ability to work under pressure while maintaining a cool outlook
  • A personable and professional character that will allow you to build client rapport
  • Technically savvy and understands proper email etiquette
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Evaluation of Success in the Position

  • Stellar client feedback and longevity of client account
  • Admired and respected within the agency
  • Loyal team player, coachable, an appetite for learning
  • Self-starter that doesn’t wait for others to seek out new ways to do things and new opportunities
  • Contributes to Radical marketing efforts and demonstrates knowledge and understanding that if the agency as a whole grows and improves so too will the opportunities for the individual
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